Doctor Sim Tiong Peng empathised with the troubles of clients who were victims of deceitful estate agents, in an article entitled, “Licence all agents, say experts”.
During the middle of the previous year, Dr. Peng purchased a private flat and employed the same agent, who dealt with the former owner and sold it to him, to look for a suitable renter to lease the property. However, two months have passed, the estate agent lacked in making follow-ups, transparency, results and accountability, so Dr. Peng decided to discharge him after he said that the property was unmarketable.
Afterwards, Mr. Sean Sebastian Fong of PropNex was employed in November. He was terrific from the time Mr. Peng started to have discussions with him. He comprehensively appraised the property and outlined his marketing plan. He then made regular calls to update the owner about marketing, viewing activities, and outcomes. Fong had untiringly showed the property for two weeks and assured a renter at an agreeable price.
In an apparently deteriorating private property market, Mr. Fong managed to perceive the negative sentiment of the market with his hard-working attitude.
Mister Fong was a transparent, pro-active person, forthcoming with data, and did his job to serve the property owner, without any prejudice. He really deserved a satisfied premium that he demanded from the agency fee for the services he rendered, which Mr. Fong paid unreservedly.
Dr. Peng occupied him since he was a trained agent who qualified in the Common Examination for House Agents. He is also a member of the Institute of Estate Agents, which his membership required him to act in accordance with the high standard of conduct for the clients’ benefits.
Greed is probably the main reason why several agents become rogue. Honestly speaking, the industry of property brokerage is the same with any sales-driven industries that pursue profits and give rewards to its major producers. Success is always benchmarked by a number of earned commissions. How about those distinguished agents in the largely undervalued area of ethical standard? It is certainly called for them; however for those who carry it out well, are there any benchmarks or systems in place, which will acknowledge and reward them?