The BCA receives around 30 complaints per year regarding the services rendered by managing agents of MCSTs.
Singapore’s Building and Construction Authority (BCA) typically receives 30 complaints or feedback per year regarding the services rendered by managing agents of Management Corporation Strata Title (MCSTs).
“This number has been consistent over the last five years,” said National Development Minister Lawrence Wong, in response to a parliamentary query on Monday (6 February) from Zainal Sapari, MP for Pasir Ris-Punggol GRC, on whether there has been an increase in such cases over the said period.
On whether there are processes in place to ensure MCSTs are run by qualified managing agents, Wong explained that these bodies have the flexibility to appoint managing agent (MA) firms that best serve their needs.
“To aid them, MCSTs can select from a list of MA firms accredited under the voluntary Accredited Managing Agent (AMA) scheme, jointly administered by two industry associations – the Singapore Institute of Surveyors and Valuers, and the Association of Property and Facility Managers.”
Aside from having staff who have graduated from relevant estate or building management courses, the personnel of MA firms must also have sufficient expertise in property and strata management.
Furthermore, MA staff are encouraged to undergo courses offered by the BCA Academy covering strata management framework along with its relevant rules and regulations, which help raise the overall competency of MAs, noted Wong.
Romesh Navaratnarajah, Senior Editor at PropertyGuru, edited this story. To contact him about this or other stories, email romesh@propertyguru.com.sg
