I understand how frustrating and stressful this situation must be. Here's what you can consider and do in this case:
1. **Clarify the Reason and Request Documentation:** Ask your mortgage specialist for a clear explanation of why they are unable to issue the Letter of Instruction (LOI) on time. It’s important to get this in writing so you have a record of the issue.
2. **Request a Timeline Extension or Alternative Payment Arrangements:** If you're unable to pay the amount in cash right now, explain your situation and request an extension or alternative payment method (such as re-allocating CPF for the payment). The bank may be able to work with you, especially if they caused the delay.
3. **Contact the Bank’s Customer Service or Senior Officer:** If you don’t get a satisfactory resolution, escalate the matter to the bank's customer service or ask to speak to a senior officer. They may have more flexibility to address the issue and ensure your payment is processed without additional strain.
4. **Explore Temporary Financing Options:** If cash is absolutely necessary and you cannot pay immediately, you may want to consider alternative financing options, such as personal loans, short-term credit lines, or other forms of emergency financing until your CPF can be used.
*"In the middle of difficulty lies opportunity." – Albert Einstein*
Hopefully, this helps you navigate through the issue more effectively!
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(65) 9856-9255
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