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Afternoon Lalit,

Depending on your prior agreement with your agent, I can only advise based on my practice. Unless with specific side agreement, your servicing agent should assist reasonably, based on situation and issues on the ground. I would not cover errands and chores which is outside the standard practice as salesperson. Hence I would suggest that you look back into your past communication, agreement and TA before bringing the issue up to CASE and CEA accordingly.

FYI
Mike Lim
 96929209 
m52i@yahoo.com
ERA Read More

Dear Mr Lalit,

In general, your salesperson is not wrong. The service fees you have paid is for securing the tenant and ensure that unit is handed over proper. Any services thereafter will constitute value added services, however if you have prior agreement with the salesperson on the additional services, you have case to bring up as what Mike has indicated.

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Regards,

Geryl LIM
Real Estate Director
Masters Of Real Estate
M.O.R.E Property Pte Ltd (L3010548F)
CEA Reg R014783H
Mobile: +65-81577565  /+65-92787772
Email: geryl7772@gmail.com

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care to elaborate what issue you have with the tenant that you require your agent to send an email on your behalf ?

every case is subjective. It would help us give you a better explanation if we know what the issue is.

like the first 2 agents' replies, if it is pertaining to the lease, and is not unreasonable, most agents would oblige. Read More

Dear Mr. Kumar,

Your salesperson was right to say that her responsibility ended with the successful introduction of a tenant and handover.

Thereafter, any services rendered with regards to the property is considered property management. This includes but not limited to ensuring that rents are paid on time, repairs if any are arranged on behalf of the landlord etc. Some agents rightfully charge a fee for this service. While others, continue to service as a gesture of goodwill in the hope of getting referrals and/or continued future business.

It is sad that you are left in a lurch.

However, I will be glad to assist you in any way I can.

Do give me a call at 96422792  for a discussion on how I can assist

Thanks.

Francis Xavier Nathan
Division Head
Savills Residential Read More