Hi Sam,
I am not sure if it was just me, but i find your posting very confusing.
I suppose you are the AGENT representing the tenant.
You have been responding to him for 6 mths, during which he duly paid the rent ??
and when you STOPPED answering his calls or responded to his smses, he STOPPED paying rent ?
and now he lodged a complain to CEA that you do not answer his calls ?
My questions to you :
How did you know he has stopped paying rent ?
After you found out he refused to pay rent because of your refusal to answer his calls, as an agent (service industry ), why didnt you call him back or answer his calls and ask WHY had he not pay rent ?
Like another fellow agent said, it is added service.
To me, i take it as my service principle.
My service does'nt end with the signing of TA.
Could he be calling you for something important ? That in his opinion, you are the best person to help?
Let me put it in another way :
2 mths before the lease ends, WOULD YOU ANSWER HIS CALL ?
Maybe he wants to renew his lease ?
When a customer (we are all customers at some point) stops getting the service he gets before he made the purchase, he will definitely feel 'CHEATED"
The way i look at it is that he is refusing to pay rent to get you to respond to him. IT IS WRONG, no doubt.
He has no case against you as far as CEA is concerned.
But no harm responding to him to find out why he was trying to reach you.
regards
Steven Wang
DTZ
khim.wang28@gmail,com
I hope my various questions has answer yours.
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