AskGuru Q&A Community

The complain needs to be objective, are you complaining about the owner as an agent or as owner? To complain an agent, you can go to Council of Estate Agencies to lodge a formal complain. Read More

Hi, if it is a complain against a agent, you can approach the Council of Estate Agencies .

Hi, hopefully you managed to get your doubt or query answered. If so, then congrats! Hopefully you are doing well now.

If you are currently or planning to find a property agent, I can assist.

If you are interested in prices of houses in your neighbourhood, you may visit this website to find out more or contact me.

https://www.era.com.sg/R064892F

If you are currently planning to go on a property journey selling/buying/renting/investing, I can be of assistance. Do feel free to reach out to me for more queries and assistance.

Landon Chew
97 39 60 40
landonchew@email.com Read More

It sounds like you’ve encountered an unfair and frustrating situation with your landlord and the agent. Here are some steps you can take:

### 1. **Small Claims Tribunal (SCT) - For Deposit Dispute**
- If you believe the agent has acted unfairly regarding your deposit, you can file a claim with the **Small Claims Tribunal (SCT)**, which is designed to handle disputes involving rental deposits and other issues related to tenancy.
- Ensure you have strong evidence to back up your claim. This includes written communications, the original lease agreement, and any proof that the agent secured a new tenant but did not return your deposit.
- The SCT process is straightforward and does not require a lawyer. If you have a valid case, the Tribunal can help you recover your deposit or seek compensation for the financial loss caused by the agent’s actions.

### 2. **File a Complaint Against the Agent - CEA (Council for Estate Agencies)**
- If you believe the agent's behavior was unprofessional or unethical, you can file a complaint with the **Council for Estate Agencies (CEA)**, the regulatory body overseeing real estate agents in Singapore.
- Complaints can be filed if the agent's actions caused you financial loss or distress due to misconduct, such as misleading you about the tenant situation or making unreasonable decisions that impacted your ability to get your deposit back.
- The CEA will investigate whether the agent violated any professional conduct guidelines or regulatory standards. If they find the agent at fault, they could face penalties or have their license suspended.

### 3. **Gather Evidence**
- Before proceeding, collect all relevant documents, including emails, texts, and any written agreements or communication with the agent. This will support your case, whether in a Small Claims Tribunal or when filing a complaint with the CEA.
- It’s also important to have evidence of the new tenant's rental agreement and any communications about the reduced rental price, as this will help clarify the dispute over your deposit.

### 4. **Consider Legal Advice**
- If you're unsure about the process or the severity of the case, consulting with a lawyer may help clarify your options. They can guide you on whether you have a strong legal case or whether alternative dispute resolution is a better route.

### Closing Quote:
*"Injustice anywhere is a threat to justice everywhere." — Martin Luther King Jr.*

By following these steps, you can work toward resolving the issue and protecting your rights as a tenant.
WhatsApp me at: ABLE Toh (65) 9856-9255  or through this link.:https://wa.me/6598569255
----------------------------888--------------------------------888--------------------------->>>
(1) "If you need more assistance with property matters:
like renting / selling, buying / or investing, I'm here to help!
WhatsApp me at: ABLE Toh (65) 9856*9255 or through this link.:https://wa.me/6598569255
(Unfortunately, this platform doesn't allow direct contact, but you can easily reach me )

(2) (***) You can READ my REVIEWS here: https://www.propertyguru.com.sg/agent/able-s-k-toh-61591.

(3) For PRIVATE Home Buyers, I offer solutions for sourcing resale and new PRIVATE homes at ZERO charge (Because Most PRIVATE seller Agent are willing to share commission with Buyer Agent)

*** You can reach me at my Singapore mobile: (65) 9856 9255  or email me at Able.selling@gmail.com.

From: ABLE Toh- Your Property ASSISTANT : ）
“ i am ABLE to Help As Much As You are ABLE To PM (Private Message) me ”
=========
(4A)✅✅ For the Below Condominium that may Achieve TOP ( Temporary Occupation Permit / Relatively New Condominium which may faced Difficulties/ Challenges to rent / sell at your Expected Pricing as facing too many neighbour’s units competing to Sell / Rent Out ,...
(4B)✅ ✅ ✅ I am okays NOT TO be the Sole Exclusive Agent , but the “ Open Listing “, additional pair of hands to help you bring the matching Read More