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Hi Rihanna,

Are you the landlord? And the agent you mentioned in the post is the tenant's agent or landlord's agent? I have recently met a similar tenant and I got the tenant's agent to manage the tenant expectations. Am unsure what are the issues that lead up to current situation to advise. You should check with your representing agent on how to manage this.

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Geryl Lim
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Email: geryl.lim@orangetee.com / geryl7772@gmail.com
OrangeTee & Tie Pte Ltd 430 Lorong 6 Toa Payoh #01-01 OrangeTee Building Singapore 319402
Estate Agent Licence No. L3009250K
 +65 92787772 
www.geryllim.com

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Hi, usually if the defects or issues they are facing are shown to them on the viewing and handover, and they didn't make any special requests about it, they will have to rent the unit as it is. (unless it is different from what is known to them and is not functioning as it should be) The tenant will have to manage their expectation, and any other changes might be out of goodwill.

If you are currently planning to go on a property journey selling/buying/renting/investing, I can be of assistance. Do feel free to reach out to me for more queries and assistance.

Landon Chew
 97396040 
landonchew@email.com Read More

Hi Rihanna,

I would be most glad to assist you further and pls feel free to let me know if you need any assistance. Have a good day ahead. By the way, if you are the landlord and if I will to base on what you have written, then I feel that you have done enough and should stop from there. As it is the tenant who are perhaps picky or somewhat funny and I do have my fair share of such tenant before as well. And I also remembered that I told the tenant to buy their own furniture if they are not satisfied with the current one at their own cost.

Regards
Aaron Chong
 9730 8455 
aaronchong2774@yahoo.com.sg Read More

Hi Rihanna, the situation with your tenants can be frustrating. Here's some advice on how to handle it:

Review the Tenancy Agreement (TA):

The TA is the primary document outlining the rights and responsibilities of both landlord (LL) and tenant.
Carefully review the sections related to maintenance and repairs.
Does the TA specify a timeframe for reporting issues after move-in?
Does it outline the process for repairs (who contacts whom, what constitutes wear and tear vs. damage)?
Communication is Key:

Maintain a professional and courteous tone.
Reach out to the tenants and inquire about the specific issues they're facing with the cabinets and bed.
Ask for details and any evidence they might have (photos, etc.).
Consider the Following:

Age and Condition:

Were the cabinets and bed new or pre-existing when the tenants viewed the property?
Normal wear and tear over time is expected by tenants. However, significant damage beyond reasonable wear and tear is the tenant's responsibility.
Timeframe for Reporting:

Did the tenants report the issues within a reasonable timeframe as outlined in the TA (if any)?
Possible Solutions:

Negotiate a Solution:

Depending on the severity of the issues and considering the timeframe for reporting, explore a solution with the tenants.
This could involve them covering minor wear and tear, or a shared cost for repairs if the damage goes beyond reasonable wear and tear.
Refer to TA and Consider Mediation:

If an agreement can't be reached and the TA outlines a specific process for repairs or disputes, adhere to those guidelines.
The Singapore Mediation Centre (https://mediation.com.sg/) offers free mediation services for tenancy disputes.
Additional Tips:

Document Everything: Maintain a record of all communication with the tenants regarding the reported issues.

Consider Consulting a Lawyer: If the situation becomes complex or a solution can't be reached, consider consulting a property lawyer specializing in tenancy disputes.

By following these steps, you can hopefully reach an amicable resolution with your tenants regarding the reported issues. Remember, clear communication and referring to the TA are crucial in navigating such situations. Read More

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