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Hello, i have an urgent matter that I require help as it is my first time experiencing this. I recently renting out a property as my office started on August 2024 but my landlord sold the property to a new landlord. The team of agents acting on behalf of the new landlord informed me that the electricity and water will get cut off on 2 Oct 2024 but it will be resumed soon. At first, they told me it will be resumed in a week so I closed both eyes and ok with it. But it has been disruptive as it is now 12 Nov 2024, my office has NO electricity and no water for the past 1 month+ and I have been working with torchlights and no ventilation (as my work still goes on). How is this fair to me? I keep pestering the agents whether can expedite the process but they inform me that they are awaiting some approvals from upper management, BCA and SCDF? What does this mean???? Can i do anything about it or claim some form of compensation?? My tenancy agreement monthly rent is inclusive of utilities, wifi but I don’t have all this for the past 1 month+ and i am still having to pay rent.

If you are an agent, pls help me and contribute any input. Any input is appreciated
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4 Answers

Hi, this is not a common practice, you will need to seek professional legal advice on this.

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It sounds like you're in a very difficult situation, and it's understandable that you're frustrated. Here's a breakdown of your rights and possible next steps:

1. **Tenancy Agreement Rights**: If your tenancy agreement explicitly states that utilities like water and electricity are included in the rent, the landlord is legally required to provide these services. The continued lack of utilities for over a month is a serious breach of contract.

2. **Delays and Approvals**: The agents mentioned that they are awaiting approvals from BCA (Building and Construction Authority) and SCDF (Singapore Civil Defence Force). These approvals might be related to safety, compliance, or infrastructure changes (e.g., meter reconnection or installation). However, this delay shouldn't be affecting your basic rights as a tenant. If these issues are not resolved promptly, you have grounds to escalate.

3. **Possible Compensation or Actions**:
- **Report the issue to the authorities**: If your landlord and agents are not providing a solution in a reasonable timeframe, you may want to file a complaint with the **Council for Estate Agencies (CEA)**, which regulates agents in Singapore.
- **Claim compensation**: Since you're paying rent for a property that is not fit for use (without utilities), you may have the right to claim compensation for the period during which these essential services were unavailable. Consider asking the landlord for a rent reduction or reimbursement for utilities during this period.
- **Seek legal advice**: If the situation continues to drag on without resolution, you may want to consult with a lawyer who specializes in tenancy matters to see what legal recourse you have, such as terminating the lease or pursuing compensation.

4. **Document Everything**: Keep a detailed record of all communication with the agents, landlords, and any other parties involved. This documentation will be essential if you need to escalate the issue or take legal action.

To summarize:
- The lack of electricity and water is a breach of your tenancy agreement.
- The delays could be due to regulatory approvals, but this doesn't excuse the disruption to your business.
- You may be entitled to compensation, and you should escalate the matter to CEA or legal authorities if needed.

I hope this helps clarify your options. Let me know if you need more specific guidance!

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  • LH
    Hi thanks for crafting a detailed reply, it is helpful. I just don’t know what’s the steps I can do to escalate this? I have not experienced this before and don’t know how to start to seek for legal help

    As of today it is 19 November, and my unit is still unfit for use due to lack of electricity and wifi and water still. My tenancy agreement include all of this.
WhatsApp me at: ABLE Toh (65) 9856-9255  or through this link.:https://wa.me/6598569255

----------------------------888--------------------------------888--------------------------->>>

· "If you need more assistance with property matters:

· like renting / selling, buying / or investing, I'm here to help!

· WhatsApp me at: ABLE Toh (65) 9856*9255 or through this link.:https://wa.me/6598569255

· (Unfortunately, this platform doesn't allow direct contact, but you can easily reach me )

·

· (***) You can READ my REVIEWS here: https://www.propertyguru.com.sg/agent/able-s-k-toh-61591.

·

· For PRIVATE Home Buyers, I offer solutions for sourcing resale and new PRIVATE homes at ZERO charge (Because Most PRIVATE seller Agent are willing to share commission with Buyer Agent)

·

· I can connect you with reputable bankers for private housing loans free of charge and with no obligation.

·

· I also have partners to assist with mortgage home insurance matters.

·

· Let's seal this affinity by technology; please PM me your contact for assistance with your real estate needs. So, I believe in Affinity (Chinese word: 缘份) :), let's SEAL this AFFINITY Not by blood but by Technology > Please PM, Private Message your contact so that I CAN BE (EXTRA) PAIR OF HANDS / BRAIN and LEGS to Assist you NOW or FUTURE REAL ESTATE NEEDS!

·

· *** You can reach me at my Singapore mobile: (65) 9856 9255  or email me at Able.selling@gmail.com.

·

· From: ABLE Toh- Your Property ASSISTANT : )

· “ i am ABLE to Help As Much As You are ABLE To PM (Private Message) me ”

·

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