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Hi,
If you have signed the Tenancy Agreement, the owner's details should be there. If not, if you have the agen'ts company details, you can contact the company that he works for and make a complaint. If that does not work, you can complain to CEA (Council for Estate Agents).

Such agents spoil the name of other genuine agents who service their client's and take care of the properties and their tenants well.

All the best! Read More

Do you not have landlord's corresponding address for such issues? Rightfully speaking, agents do not need to be involved with facilitating the maintenance or repair issues once the apartment is handed over, although I know that may agents including myself will still choose to facilitate these incidents.

Check your agreement if there is any provision for you to take actions in rectifying the defects if landlord does not take any actions? If there is, there should be a timeline for the landlord to respond and take actions, otherwise you can take actions to repair or rectify the issues with the costs as per tenancy agreement. Let the agent know that you will take actions accordingly based on the tenancy agreement and for the agent to inform the landlord. The costs incurred can be offset from the rental payment if needed. Read More

Hi there,

Sorry to hear about the frustrating situation you're facing. Here are some steps you can consider:

- First, document all communication with the agent, including dates and the lack of response.
- Check your rental agreement to see if it specifies who's responsible for aircon maintenance (tenant or landlord).
- If the agreement mentions the landlord is responsible, you can:
- Politely remind the agent that the aircon issue is urgent, affecting your living conditions and work.
- Request the landlord's contact directly to resolve the matter faster.
- If there's no progress, consider contacting the Small Claims Tribunal for advice, as unresolved maintenance issues can affect tenancy rights.
- You can also try reaching out to HDB or mediation services to explore any options for assistance.

Hope this helps, and good luck getting this resolved quickly.

Thank you.

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I'm sorry to hear about your situation. Here are some steps you can take to address the issue with your landlord's agent regarding the air conditioning problem:

1. **Document Everything**: Keep a record of all communications with the agent, including dates and details of your messages. Take photos of the air conditioning unit if possible.

2. **Follow Up in Writing**: Send a formal email or letter to the agent outlining the issue, the timeline of your communications, and the impact it has had on your living conditions. Request a specific timeline for when the repairs will be addressed.

3. **Contact the Landlord Directly**: If you have access to the landlord's contact information through any prior communications, consider reaching out directly to inform them of the situation.

4. **Check Your Tenancy Agreement**: Review your tenancy agreement for clauses related to repairs and maintenance. This may provide you with leverage in your communications with the agent.

5. **Seek Mediation**: If the agent continues to be unresponsive, you can seek assistance from the Council for Estate Agencies (CEA) in Singapore. They may provide mediation services for landlord-tenant disputes.

6. **Consider Filing a Complaint**: If the situation remains unresolved, you can file a formal complaint with the (1)CEA + (2) HIS PROPERTY COMPANY / AGENCY CONCURRENTLY USING THE SAME DETAILS WRITE UP (SAVE YOUR TIME AND TROUBLE) regarding the agent's lack of response and responsibility.

7. **Seek Alternative Accommodation**: If the heat is severely affecting your health and well-being, consider temporarily relocating until the issue is resolved.

8. **Legal Advice**: If all else fails, you may want to consult a legal professional to understand your rights and explore potential legal action against the landlord or agent.

Taking these steps can help ensure that your concerns are addressed more effectively. Good luck!
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