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I rented house from property guru, my house AC was broken after one month then I talk to agent. Agent says talk with owner. Owner arrange another very old unit and it also break after month. So agent is refusing to answer me and he said he part is done you need to deal with owner.please help on this
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2 Answers

Mani Subramanian Veeramani
Hello,

Sorry to hear about the trouble you're experiencing with your rental property. Here’s some guidance on what you can do:

- **Check Tenancy Agreement**: Review your tenancy agreement to see the clauses regarding maintenance and repairs. This will clarify the responsibilities of both the landlord and tenant.
- **Document Issues**: Keep a record of all communications with your agent and landlord regarding the broken AC units. This will be useful if further action is needed.
- **Contact the Owner**: Since the agent has indicated that the matter is now with the owner, communicate directly with the owner about your concerns and request a proper solution.
- **Request Replacement**: Politely but firmly request the owner to replace the faulty AC units with new or well-functioning ones, as continuous issues affect your living conditions.
- **Seek Mediation**: If the owner is unresponsive or unwilling to address the problem, you can seek mediation through the Small Claims Tribunal or the Consumers Association of Singapore (CASE).
- **Professional Help**: If needed, I can assist in mediating between you and the landlord to ensure a satisfactory resolution.

Let’s connect to discuss this further and find a solution that works for you!

Thank you.

Family realtor solved 1000+ property problems,
- Mani Subramanian Veeramani
Social Media Tags: @AskRealtorMani #AskRealtorMani /AskRealtorMani
https://wa.me/6583004411
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(1) AGENT DON'T WANT TO DEAL WITH OWNER , REQUEST OWNER CONTACT TO REASONABLE ASK FOR A DECENT AIR CON .
(2) IF AGENT REFUSE TO GIVE YOU OWNER CONTACT > COMPLAIN AGENT LICENSE NUMBER TO (2A) CEA AND (2B) AGENT 'S COMPANY
(3) REVIEW YOUR TENANCY CONTRACT OF ITS TERMS .
LANDLORD & LANDLORD AGENT SHOULD DISPLAY REASONABLENESS AND FAIRNESS TO TENANT IN THIS CASE. ESP ON AIR CON WHICH IS HANG ON TOP HIGH > UNLIKELY TENANT ACCIDENTALLY KNOCK ONTO IT AND SPOILT IT
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